Terms & Conditions

1. The service

Prexa is a software platform that lets businesses connect WhatsApp, Instagram and Facebook Messenger, share a team inbox, build automations and chatbots, use an AI assistant, sync Shopify orders, and publish posts to YouTube, Facebook and Instagram. Features may change as we improve the product, and some depend on your plan.

2. Your account

• You must be 18 or older and able to bind the business you sign up for.
• Give accurate information and keep your login secure. You are responsible for everything done under your account and your team's.
• Tell us right away if you think your account has been misused.

3. Third-party platforms

Prexa works through services we do not control: Meta (WhatsApp, Instagram, Messenger), Google/YouTube, Shopify and AI model providers. By connecting them you also agree to their terms, including the WhatsApp Business Terms, the WhatsApp Business Messaging Policy, Meta's Platform Terms and the YouTube Terms of Service. Those platforms may change their rules, pricing or availability, or suspend your accounts, and we are not responsible for that.

4. Acceptable use

You agree not to use Prexa to:

• send spam or messages to people who have not opted in, or ignore opt-out requests;
• send illegal, deceptive, harassing, hateful, adult or otherwise prohibited content, or sell prohibited goods;
• infringe anyone's intellectual property or privacy;
• upload malware, probe or attack the service, or bypass limits and security;
• resell or white-label the service without our written agreement.

We may suspend or remove content or accounts that break these rules or put the platform or other customers at risk.

5. Consent and your customers' data

You are responsible for having a lawful basis, including any opt-in the law or WhatsApp requires, to contact the people you message, and for honouring their requests to stop or delete their data. Our Privacy Policy explains how we handle data on your behalf.

6. AI features

AI replies can be wrong or incomplete. You are responsible for reviewing how the assistant is configured and for what it sends to your customers. Do not rely on it for legal, medical or financial advice.

7. Fees and payment

• Paid plans, wallet top-ups and message charges are shown in the dashboard or in your order. Prices exclude taxes such as GST unless stated.
• Per-message fees charged by Meta are passed through at the rates in force and may change when Meta changes them.
• Plans renew until cancelled. Fees paid are non-refundable except where the law requires or we agree in writing.
• If payment fails, we may limit or suspend the service until it is settled.

8. Your content and our rights

You keep ownership of the content and data you bring to Prexa and give us the right to host, process and transmit it only to run the service for you. We own the platform, its software, designs and brand; you receive a limited, non-exclusive, non-transferable right to use it while your account is active.

9. Availability and support

We work to keep Prexa available but do not promise uninterrupted or error-free service. Maintenance, outages at Meta, Google, Shopify or our hosts, and events beyond our control can affect it.

10. Ending the agreement

You may stop using Prexa and delete your workspace at any time. We may suspend or end your access for breach of these terms, non-payment or legal reasons. On termination your data is deleted as described in the Privacy Policy; export what you need beforehand.

11. Disclaimers and liability

The service is provided "as is". To the extent the law allows, Prexa is not liable for indirect or consequential loss, lost profit, lost data or business interruption, and our total liability for any claim is limited to the fees you paid us in the three months before it arose. Nothing here limits liability that cannot be limited by law.

12. Indemnity

You will cover claims and costs arising from your content, your messaging practices, or your breach of these terms or the law.

13. Governing law

These terms are governed by the laws of India. Courts in India have exclusive jurisdiction, subject to any mandatory consumer rights you have.

14. Changes and contact

We may update these terms; if the change is material we will notify customers by email or in the dashboard, and continued use means you accept it. Questions: prexalabs@gmail.com.