Turn Chats into Customerswith the Power of AI
Chat, Automate, Engage, Sell. Run WhatsApp, Instagram and Messenger from one AI-powered team inbox. Built on official Meta APIs
Features
Powerful features, built to grow your business
From the first message to a repeat customer, Prexa handles it all.
COD Order Confirmation
Customers confirm or cancel with one tap, and your store updates automatically.
24×7 AI Replies
Instant answers from your business info, even at midnight.
Replies in Their Language
Hinglish, Hindi or English, whatever the customer writes in.
Abandoned Cart Recovery
Reminders to shoppers who left, skipped if they already ordered.
Smart Human Handoff
AI steps aside the moment a customer asks for a person.
One Customer, Every Channel
The same customer is recognised across your stores and chats by phone number.
Automatic Order Sync
Shopify and WooCommerce orders flow in on their own. Connect in one click, no coding.
Timed Follow-ups
Minutes, hours or days after any event.
Opt-out & Consent
STOP is honoured and promotions go only to opted-in customers.
- Tap-to-reply buttons
- Chat assignment
- Platform-wise insights
- Official Meta APIs
Automations
Automate Every Follow-up on WhatsApp
Set it up once. Prexa sends the right message at the right moment, every time.
- Ready-made automationsOrder confirmation, cart reminders, appointment reminders and more. Switch them on in one click.
- Reply buttons that take actionWhen a customer taps Confirm or Cancel, the order updates in your store automatically.
- Visual flow builder, no codingBuild your own flows with triggers, conditions, waits and replies.
AI Chatbot
An AI Assistant That Knows Your Business
Answer questions 24×7 in your customers' own language, without hiring more staff.
- Learns from your businessAdd your services, prices, timings and FAQs. The AI answers only from what you teach it.
- Speaks Hinglish, Hindi and EnglishReplies naturally in whatever language your customer writes in.
- Hands over to your teamWhen a customer asks for a person, or the AI isn't sure, your team takes over from the inbox.
Team Inbox
One Inbox for Your Whole Team
Every customer message from every channel in one place, so nothing slips through the cracks.
- WhatsApp, Instagram and Messenger togetherEvery DM and chat in one place, with the customer's orders and history right beside it.
- Assign chats to your teamSend each chat to the right person and see who is handling what.
- AI and humans, side by sideLet the AI answer first and step in whenever you want. One click pauses it.
Integrations
Works with your website, whatever it's built on
Connect in minutes. Orders, carts and customers start flowing into Prexa automatically.
Shopify
One-click connect
WooCommerce
Install our plugin
WordPress
Plugin or webhook
Custom Website
Simple API & webhooks
Services
Don't have a website? We'll build it for you.
Our team sets everything up end to end, so you can focus on running your business.
Website Development
A modern website or online store for your business, designed, built and launched by our team.
- Business websites & online stores
- Mobile-friendly and fast
- Connected to WhatsApp from day one
Online Store Setup
Products, payments, shipping and COD set up on Shopify or WooCommerce, ready to sell.
WhatsApp Business API Setup
We move your number to the official API, set up your business profile and submit your templates to Meta for approval.
Automation Setup
Order confirmations, cart reminders, bookings and follow-ups, built and tested for you.
AI Chatbot Training
We teach your AI assistant your products, prices and FAQs, so it answers like your best staff.
Custom Integrations
Connect your CRM, booking system or any other tool to Prexa with our API.
- Talk to usour team
Need something else?
Tell us what your business needs and we'll plan it with you.
Pricing
Simple plans that grow with your business
Pay monthly with UPI AutoPay, card or eNACH. Upgrade to a bigger plan whenever you need.
Starter
WhatsApp messaging, team inbox and an AI chatbot
₹2,499/month+ ₹1,000 one-time setup
Get started1 admin + 3 users- Bulk WhatsApp campaigns
- Shared team inbox
- AI chatbot & chatbot builder
- Contacts, templates & forms
- Shopify, WooCommerce & API integrations
- Analytics
Growth
Most popularEverything in Starter, plus social posting and automations
₹6,999/monthNo setup fee
Get started2 admins + 7 usersEverything in Starter, plus
- Shared posting to Facebook, Instagram & YouTube
- Ready-made automations: COD confirmation, cart reminders, follow-ups
Pro
Build your own automations, with no team limits
₹9,999/monthNo setup fee
Get startedUnlimited admins & usersEverything in Growth, plus
- Custom automations built for your business
- Unlimited team members
Prices are in INR. WhatsApp message charges from Meta are billed separately.
Want our team to set it all up?
Website, WhatsApp API, automations and AI training, done for you on any plan.
FAQ
Frequently asked questions
Can't find what you're looking for? Our team is happy to help.
Talk to our teamWhat is Prexa Labs?
Prexa Labs is a customer conversation platform. It gives your business one team inbox for customer chats, an AI assistant that replies 24×7, and automations for order confirmations, cart reminders and follow-ups.
Is Prexa built on the official WhatsApp Business API?
Yes. Prexa uses Meta's official WhatsApp Cloud API, so your messages are sent the approved way and your number stays safe.
Which websites does Prexa work with?
Shopify connects in one click and WooCommerce through our plugin. WordPress and custom-coded websites connect through webhooks and our API.
Do I need to know coding?
No. Connecting your store, switching on automations and training the AI are all done from the dashboard. If you'd rather not do it yourself, our team can set everything up for you.
How does COD order confirmation work?
When a customer places a Cash on Delivery order, Prexa sends them a WhatsApp message with Confirm and Cancel buttons. Their reply updates the order in your store automatically, so fewer fake or unwanted orders get shipped.
Can the AI reply in Hindi or Hinglish?
Yes. The AI replies in the language your customer writes in, including Hinglish, Hindi and English. It answers only from the business information and FAQs you give it.
What happens when the AI can't answer a question?
It hands the chat over to your team. The customer can also ask for a person at any time, and the AI stays paused on that chat until your team switches it back on.
Can my whole team use Prexa?
Yes. Everyone works from the same inbox, and you can assign each chat to the right person so nothing is missed.
Is my customers' data safe?
Sensitive data such as access tokens is encrypted, and customers who reply STOP are unsubscribed from promotions automatically.
Can you build a website for my business?
Yes. Along with the platform, our team builds business websites and online stores, sets up your WhatsApp Business API, and creates your automations and AI chatbot.
Contact Us
Let's grow your business together
Tell us what you need, whether it's the platform, a new website or a custom setup. Our team will get back to you soon.
- prexalabs@gmail.com
- No commitment needed
- We'll call or WhatsApp you back