Data Deletion

If you are a Prexa customer

1. Sign in to your Prexa dashboard.
2. To remove one person, open the contact and choose Delete. Their chats, orders and automation records are erased with it.
3. To remove everything, delete your workspace from Settings. This erases your contacts, conversations, templates, flows, files and stored tokens.

Deletion is permanent. Export anything you need first.

If you connected Facebook, Instagram or WhatsApp

1. Disconnect the channel in the Prexa dashboard; we stop receiving data and delete the stored access token.
2. Optionally remove Prexa's access on Meta's side: Facebook Settings → Business Integrations (or Instagram → Settings → Website permissions), then remove Prexa.
3. Email us if you also want the messages and contact data from that channel deleted without deleting your whole workspace.

If you connected YouTube

Disconnect it in the dashboard, and remove Prexa at myaccount.google.com/permissions. Prexa does not keep copies of your channel data beyond the posts you scheduled.

If you messaged a business that uses Prexa

That business controls your conversation data, so please ask them first. If you cannot reach them, email us the phone number or profile name you used and the business's name, and we will forward or action your request.

Ask us directly

Send a request to prexalabs@gmail.com from the email you signed up with (or tell us the phone number or account involved). We may ask you to confirm who you are, and we will complete the deletion within 30 days and confirm by reply.

Encrypted backups are overwritten on their normal cycle, and records we must keep by law, such as invoices, are retained only as long as required. See the Privacy Policy for more.